Note - For the purpose of this document Simply Timeless Photography shall be referred to as STP. The visitor to the site or the individual (whether representing an organization or not) who orders an image, session, or package shall be referred to as the Client.
1) Applicable Law
The laws of England and Wales shall govern this agreement. These Terms and Conditions shall not be varied except by agreement in writing.
In the event of any conflict between these terms and conditions (including those relating to the time of payment) and those issued or submitted by the Client and in the absence of any contrary agreement in writing these Terms and Conditions shall prevail.
2) Cancellation, Booking & Fees
A wedding booking is considered firm on the signing of the contract and receipt of the retainer fee.
A portrait session booking is considered firm once the booking form has been filled, the date and time have been agreed and the retainer fee has been paid.
Retainer fees taken for portrait sessions or weddings are non-refundable except in the event STP cancels the booking.
The Client may cancel a wedding or portrait booking at any time by giving written notice to STP but in doing so shall forfeit any monies paid. This sum is forfeit as compensation for the loss STP would suffer.
STP reserves the right to charge the full value of the smallest collection available as the retainer or not re-book a client who has previously not attended a scheduled session.
Gift Certificates or any payments made without a booking are non-refundable or exchangeable for monetary value. Where bookings are made and canceled the retainer fee will be subtracted from the balance.
3) Rescheduling & Bad Weather
In the case of missed and rescheduling within 24 hours of the appointment, we reserve the right to charge a new retainer. This is increased to 72 hours in the case of Cake Smash sessions.
Outdoor sessions are rescheduled in the case of bad weather with no additional charge, if the 3rd date is also not suitable a studio session will be offered unless the session can only take place outdoors (i.e. for extended families and pre-wedding portraits).
STP reserves the right to reschedule any session due to photographer illness or personal emergency. If a session cannot be rescheduled due to photographer cancellation, all monies paid will be refunded.
In the case of a re-shoot due to technical issues on our part (camera malfunction, memory card malfunction or computer malfunction, etc) these will be free of charge.
We cannot offer a re-shoot due to clothing choices, facial expressions, lack of images due to the behavior of the participants, or any other reason beyond our control. We may, in some cases, choose to offer a new session at a reduced price within two weeks of your original shoot if we feel it is warranted, this is at the discretion of STP.
During the Covid-19 Pandemic, the rescheduling fee is not applied where a family needs to self isolate, similarly we ask you to be more flexible where the photographer needs to self isolate and reschedule sessions. This means only rescheduling is available (no refunds), where applicable a session type can be changed where a milestone is missed due to self-isolation of either party or change to government guidelines e.g newborn to sitter. This applies to all sessions and gift certificates purchased during the pandemic.
4) Session
STP asks that only the subject(s) being photographed attend the session (as well as parents in the case of newborn/toddler/child portraits) as others could lead to distraction of the subjects being photographed. Exceptions may be made if notice is given.
The Client is responsible for all children at all sessions.
In the event of uncooperative children at a session of any kind, for any reason, STP may not be able to capture any, or all the images the Client may have requested or expected. No refunds will be given as a result.
No outside photography is permitted within the studio or during location sessions, if the client is found to be taking images the session will be terminated with no refund as a result.
It is advised that the client arrives on time for the session as STP will not add time to your session to correct for lateness.
Every effort will be made to provide you with up to 20 images to choose from during full-length sessions. Due to the unpredictable nature of newborns and young children, no guarantee can be given.
5) Artistic input & image editing
STP shall be entitled to use its judgment regarding the style and artistic input in the production of pictures. This includes but is not limited to locations, poses, and the number of images taken.
Due to the vagaries of weather and the willingness of subjects it may not be possible to capture all the pictures requested or images to the clients full expectations.
Additional edits are carried out at the discretion of STP, and STP reserves the right to charge the Client for additional editing to cover the time involved, at a rate of £5 - £25 per image.
Any additional edit requests must be raised by the client once the images have been viewed. Requests not raised at this time will not be considered once products have been ordered.
6) Galleries & Ordering
Portrait Proofing galleries are open for 7 days (1 week). This can be extended by an additional 7 days for a £30 fee.
If no order is received within 28 days (4 weeks) of your portrait gallery becoming available your included products will be chosen on your behalf by the photographer.
Unpurchased images will no longer be available 28 days (4 weeks) after the gallery becomes available.
Any order must be paid for in full, and proofing has been completed where it is required before products are created/ordered.
Any printed products included in a collection must be selected from digital files included (this does not apply to custom print-only collections).
Wedding orders of included Albums and products must be made within a reasonable time scale (6 months after your gallery has been sent) after which time any price increase of the Album will need to be covered by the client.
Due to the custom nature of the Albums, no refunds will be given. Replacements will be given in the case of an incorrect order by the photographer or a damaged product if highlighted before the product leaves our care.
Orders not collected/downloaded within 3 months of completion may be disposed of, deleted, or recycled, in which case no refunds will be given.
7) Turnaround Times
The turnaround for Portrait Proofs is within 5 working days from the session unless otherwise agreed.
The turnaround for completed Portrait images (digital) is 1-2 weeks from ordering. Printed products take an additional 2-4 weeks, this excludes albums.
The turnaround for Wedding images is 6 to 8 weeks but can take up to 12 weeks during busy periods. This is extended where additional editing is requested by the client.
The turnaround for Albums from confirmation of order to being ready to collect is 2-3 months. Online proofs take 2-3 weeks, each revision will add another 1 - 2 weeks to the total turnaround time. Additional design revisions beyond the 2 included will be charged at £20 per revision.
8) Travel costs
Return journeys in excess of 20 miles (portraits)/ 50 miles (weddings) may attract a mileage charge of 50p per mile.
Overnight accommodation may be required for weddings over 50 miles away.
9) Portfolio/Model Call Sessions & Free images.
Images taken during a portfolio or model call session and used by STP will be given as a high-resolution image for free.
The client recognizes that they have the right to ask STP to stop using their child's image for future publication at any time where any unpaid cost of the session and images are given are covered.
10) Copyright & Release
STP will retain all rights and copyright to images supplied.
The client agrees not to scan, copy, reproduce or alter any images without written permission
The client recognizes that the photographer may reproduce, publish (including online), exhibit, and otherwise use images created here under, without specific identification of persons or events, as samples of work to be shown to prospective clients, for instructional purposes, as samples of work to be displayed for marketing or competition.