Note - For the purpose of this document Simply Timeless Photography shall be referred to as STP. The visitor to the site or the individual (whether representing an organisation or not) who orders an image, session or package shall be referred to as the Client.
1) Applicable Law
The laws of England and Wales shall govern this agreement. These Terms and Conditions shall not be varied except by agreement in writing.
In the event of any conflict between these terms and conditions (including those relating to the time of payment) and those issued or submitted by the Client and in the absence of any contrary agreement in writing these Terms and Conditions shall prevail.
2) Cancellation, Booking & Fees
A wedding booking is considered firm on the signing of contract and receipt of the retainer fee.
A portrait session booking is considered firm once the booking form has been filled, the date and time has been agreed and the retainer fee has been paid.
Retainer fees taken for portrait sessions or weddings are non refundable except in the event STP cancels the booking.
The Client may cancel a wedding or portrait booking at any time by giving written notice to STP but in doing so shall forfeit any monies paid. This sum is forfeit as compensation for the loss STP would suffer.
In the case of missed and rescheduling within 24 hours of the session or viewing appointment we reserve the right to charge a £20 rescheduling fee.
STP reserves the right not to re-book a client who has previously not attended a scheduled session or made no order from a prior session.
Gift Certificates or any payments made without a booking are non-refundable or exchangeable for monetary value. Where bookings are made and cancelled the retainer fee will be subtracted from the balance.
The Snap A Pose discount can be applied at any point between securing your date and when your collection has been fully paid for, in the event you book with Snap A Pose after this you will receive the discount in the form of a £50 gift voucher which can be used on additional products from your wedding day or towards a portrait session. The discount cannot be used in conjuntcion with any other discounts/offers and can only be used on full priced wedding collections.
3) Rescheduling & Bad Weather
When booking a outdoor session we will give two bad weather options, the option to have the session at our studio, or a 2nd date within four weeks from your original date.
In the case of bad weather on your 2nd date you will again be given the option to have your session in the studio (excluding extended families and pre-wedding portraits, which must occur outdoors).
You have the option to reschedule your portrait session once up until two weeks before your with no extra charge session date. This is reduced to 24 hours at the discretion of STP.
In the case of missed sessions and rescheduling within 24 hours we reserve the right to charge a £20 rescheduling fee. In the case a Cake Smash is rescheduled within one week the fee is increased to £60.
STP reserves the right to reschedule any session due to photographer illness or personal emergency. If a session cannot be rescheduled due to photographer cancellation, all monies paid will be refunded.
In the case of a re-shoot due to technical issues on our part (camera malfunction, memory card malfunction or computer malfunction etc) these of course will be free of charge.
We cannot offer a re-shoot due to clothing choices, facial expression, lack of images due to the behavior of the participants or any other reason beyond our control. We may, in some cases, choose to offer a new session at reduced price within two weeks of your original shoot if we feel it is warranted, this is at the discretion of STP.
STP ask that only the subject(s) being photographed attend the session (as well as parents in the case of newborn/toddler/child portraits) as others could lead to distraction of the subjects being photographed. Exceptions may be made if notice is given.
The Client is responsible for all children at all sessions.
In the event of unco-operative children at a session of any kind, for any reason, STP may not be able to capture any, or all the images the Client may have requested or expected.
No outside photography is permitted within the studio or during location sessions, if the client is found to be taking images the session will be terminated with no refund as a result.
It is advised that the client arrive on time to the session as STP will not add time to your session to correct for lateness.
Every effort will be made to provide you with up to 30 images to choose from during a full length sessions. Due to the unpredictable nature of newborns and young children, no guarantee can be given, however.
5) Artistic input & image editing
Save as otherwise agreed between the Client and STP, STP shall be entitled to use its judgement regarding the style and artistic input in the production of pictures. This includes but is not limited to locations, poses and number of images taken.
Due to the vagaries of weather and the willingness of subjects it may not be possible to capture all the pictures requested, or images to the clients full expectations.
In the case of portraits it typically takes up to 10 working days for completion but can take up to 20 working days during busy periods with the exclusion of albums.
Wedding images take 6 to 8 weeks but can take up to 12 weeks during busy periods. This is extended where additional editing is required.
Additional edits are carried out at the discretion of STP, and STP reserves the right to charge the Client for additional editing to cover time involved, at a rate of £5 - £25 per image.
Any additional edit requests must be raised by Client once the images have been viewed. Requests not raised at this time will not be considered once products have been ordered.
6) Galleries & Ordering
Your portrait order can only be made at your in studio viewing session. Any order must be paid for in full before products are created/ordered. Images not included in your order are deleted after your viewing session.
With your portrait session you will be scheduled in for a viewing session 7 - 21 days after your session. Where a viewing session is not booked your included products will be chosen on your behalf by the photographer, free products will no longer be available.
Any printed products included in a collection must be selected from digital files included (this does not apply to custom print only collections).
Wedding orders are not confirmed until any remaining balance is paid and proofing has been competed where it is requested. Turnaround for Albums from confirmation of order to being ready to collect is 1 - 2 months. Online proofs take 1 - 2 weeks, each revision will add another 1 - 2 weeks to the total turnaround time. Additional design revisions beyond the 2 included will be charged at £20 per revision.
Wedding orders of included Albums and products must be made within a reasonable time scale (3 months after your gallery has been sent) after which time any amount paid over the full price of your coverage will become product credit and so any price increase will need to be covered and discounts lost.
Due to the custom nature of the Albums no refunds will be given. Replacements will be given unless in the case of an incorrect order by the photographer or a damaged product if highlighted before the product leaves our care.
Due to the custom nature of our product no refunds/returns will be given unless in the case of an incorrect order by the photographer or a damaged product if highlighted before the product leaves our care.
Orders not collected within 3 months of completion or digital products not downloaded before the downloadable gallery closes will be disposed of or recycled, no refunds will be given.
7) Travel costs
Return journeys in excess of 20 miles (portraits)/ 50 miles (weddings) may attract a mileage charge of 50p per mile.
Overnight accommodation may be required for weddings over 50 miles away.
8) Portfolio/Model Call Sessions & Free images.
Images taken during a portfolio or model call session and used by STP will be given as a high resolution image for free.
The client recognizes that they have the right to ask STP to stop using their child's image for future publication at any time where any unpaid cost of the session and images given are covered.
9) Copyright & Release
STP will retain all rights and copyright to images supplied.
The client agrees not to scan, copy or reproduce any images without written permission
The client recognizes that the photographer may reproduce, publish (including online), exhibit, and otherwise use images created here under, without specific identification of persons or events , as samples of work to be shown to prospective clients, for instructional purposes, as samples of work to be displayed for marketing or competition.